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Have questions about your order, license activation, or need technical support? Our team is ready to help — by email, phone, or WhatsApp, 24/7.
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Our Office
RIMORIMO LLC
121 Kemper Dr
Nicholasville, KY 40356
United States
Support Hours
Every day24 hours
Email response timeA few hours
WhatsApp / PhoneAlways available
Quick Response
We typically respond to every inquiry within a few hours, 24/7. For anything urgent — like a delivery issue right after checkout — WhatsApp or phone will get you the fastest answer.
Frequently Asked Questions
Find quick answers to common questions
Delivery is instant — your license and activation instructions are sent by email as soon as payment is confirmed. Check your spam folder if it hasn't arrived within a few minutes.
Email us with your order number and we'll verify the key and either replace it or issue a refund — whichever you prefer. See our Returns & Refunds Policy.
Yes — we offer a 90-day return window on all unactivated licenses, with no restocking fees. Full details on our Returns & Refunds Policy page.
Visit office.com/setup, sign in with your Microsoft account, and enter the key from your delivery email. See our full Installation Guide for step-by-step instructions.
Device limits are set by Microsoft's licensing terms for the specific product edition you purchase — check the product page before buying, or ask us and we'll confirm.
Still Need Help?
Our support team is available 24/7 to make sure you get the help you need. Don't hesitate to reach out.