Cancellation Policy.
We understand plans can change. This page explains how to cancel an order, what happens after a cancellation is confirmed, and what your options are once your license has already been delivered.
You can cancel your order any time before your license key has been delivered, for a full refund at no charge.
It Depends on Whether Your License Has Been Sent
Because delivery is instant and automated, orders are typically processed and license keys are sent very shortly after payment is confirmed. This means the window to cancel is short — contact us as soon as possible if you need to cancel.
Before Delivery — Full Cancellation
- Cancel any time before your license key is sent
- Full refund with no fees
- Confirmation email sent as soon as it's processed
After Delivery — Returns Process
- Cancellation is no longer possible
- Covered instead by our 90-day return policy
- No restocking fees — ever
Reach Out Right Away
To cancel your order, contact us as soon as possible by email or WhatsApp. Have your order number and full name ready so we can locate your order quickly.
Act quickly: since delivery is automated and near-immediate after payment, the sooner you contact us, the better the chance we can cancel before your license key is sent.
What if My License Has Already Been Sent
If your license key has already been delivered, we're unable to cancel the order — but you can still request a return under our 90-day return policy. See our Returns & Refunds Policy for full details.
Wrong Edition or Platform
Contact us immediately if you realize you ordered the wrong product or the wrong edition. If your license hasn't been sent yet, we can cancel it and help you place a new order for the correct product. If it's already been delivered, our Returns & Refunds Policy applies instead.
When We May Need to Cancel an Order
In rare cases, we may need to cancel your order. This can happen if:
If we need to cancel your order for any reason, you'll be notified immediately by email and a full refund will be issued to your original payment method.
What Happens Next
- 1Your cancellation is confirmed and you receive a confirmation email from RIMORIMO LLC.
- 2Your full payment is refunded to your original payment method — no deductions, no fees.
- 3A refund confirmation email is sent to you once the refund has been issued on our end.
- 4Depending on your bank or card provider, it may take 5–10 business days for the funds to appear in your account — this final step is outside of our control.
Need to Cancel an Order?
Reach out any time — we respond to every inquiry within a few hours, 24/7.