Privacy Policy.
The website rimorimo.com is operated by RIMORIMO LLC ("we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store or purchase a Microsoft software license.
1. Data We Collect
Information you provide:
- Full name and billing address
- Phone number and email address
- Payment details (securely processed — card information is never stored on our servers)
- Order history and customer service correspondence
- Account login credentials, if you register an account
Information collected automatically:
- IP address and browser type
- Pages viewed and time spent on our website
- Device type and operating system
- Search terms and referring URLs
- Cookies and tracking technologies (see Section 7)
2. How Your Data Is Used
We use the information we collect to:
- Process and deliver your order, including emailing your license key
- Send order confirmations and delivery emails
- Respond to customer service inquiries and support requests
- Process return and refund requests
- Prevent fraud and maintain website security
- Improve our products, services, and website experience
- Send promotional emails — only with your consent; unsubscribe at any time
- Comply with applicable legal and regulatory requirements
3. Consent
How we obtain your consent: you provide consent when you share your information to complete a purchase, deliver your license, or process a return.
How to withdraw consent: contact us at Contact@rimorimo.com or +1 (859) 222-0931 at any time. Please note that withdrawing consent may limit our ability to provide certain services.
4. Information Sharing
We never sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: payment processors and email delivery platforms — solely as required to process your order and deliver your license
- Legal requirements: when required by law, court order, or government authority
- Business transfers: in the event RIMORIMO LLC is acquired or merged, your information may be transferred to the new owner
- Fraud prevention: to protect our rights and prevent fraudulent activity
5. Payment Security
All transactions are processed through secure, PCI-DSS-compliant payment gateways. Your full card number is never stored on our servers. All payment data is protected using SSL encryption in compliance with PCI-DSS standards.
We accept: Visa, Mastercard, American Express, Discover, PayPal, and Google Pay.
6. Data Retention
We retain your personal data for as long as necessary to maintain your order history and account records, comply with legal and tax obligations (typically seven years), and resolve disputes and enforce our agreements.
You may contact us at Contact@rimorimo.com at any time to request deletion of your personal data. Subject to legal retention requirements, your request will be processed within 30 days.
7. Cookies & Tracking Technologies
We use cookies and tracking technologies to improve your experience. These include:
Essential
Required for core functionality — shopping cart, login sessions.
Analytics
Help us understand how visitors use our website (Google Analytics).
Marketing
Used to display relevant ads (Google Ads, AdRoll).
Social Media
Allow sharing and performance tracking (Facebook/Meta, TikTok, Pinterest).
Preference
Remember your settings between visits.
You can manage cookies through your browser settings. Disabling certain cookies may impact website functionality. For full details, see our Cookie Policy.
8. Third-Party Services
Our website uses the following third-party services, each governed by its own privacy policy:
- Google Analytics — Website traffic analysis
- Google Ads & AdRoll — Advertising and retargeting
- Facebook / Meta, TikTok, Pinterest — Social media and advertising
- Payment processors — Secure payment processing
- WooCommerce / WordPress — E-commerce platform
We encourage you to review the privacy policies of these third-party providers.
9. Your Rights
As a customer, you have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you
- Correction: request that inaccurate or incomplete data be corrected
- Deletion: request removal of your personal information
- Opt-out: unsubscribe from marketing emails at any time via the link in our emails
- Portability: request your data in a portable, machine-readable format
To exercise any of these rights, contact us at Contact@rimorimo.com.
10. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child under 13 has provided us with personal information, please contact us immediately and we'll promptly delete it.
11. Security Measures
We apply industry-standard security measures to protect your personal data, including SSL encryption across all website pages, PCI-DSS-compliant payment processing, and regular security monitoring. No method of transmission over the internet is 100% secure, but we're committed to protecting your data using industry best practices.
12. External Links
Our website may include links to external websites, including Microsoft's own support pages. We're not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
13. US State Privacy Rights
Depending on the state where you reside, you may have additional rights over your personal information:
California (CCPA / CPRA)
Right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information as defined under CCPA.
Virginia, Colorado, Connecticut, Texas & Kentucky
Residents of these states may have similar rights to access, correct, delete, and opt out of targeted advertising or data sales.
Oregon, Montana, Delaware, New Jersey, Utah & Minnesota
Residents of these states with applicable comprehensive privacy laws may also have rights to access, correct, delete, and opt out of certain data processing.
For the full state-by-state breakdown and how to submit a request, see our Do Not Sell or Share My Personal Information page. We respond to verifiable consumer requests within 45 days, and you'll never be discriminated against for exercising your privacy rights.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. Continued use of our website after any modification constitutes your acceptance of the updated policy.
Have a Privacy Question?
Reach out any time — we respond to every inquiry within a few hours, 24/7.