Returns & Refunds Policy.
We stand behind every license we sell. If a key doesn't work as described, our support team will make it right — here's exactly how our return and refund process works.
All license keys are covered by a 90-day return window from the date of purchase, at no cost to you.
90-Day Window
Return any unactivated license within 90 days of purchase
No Restocking Fees
We never charge a restocking or processing fee on any return
Fast Review
Requests are reviewed and approved within a few hours
Simple Process
No forms to print or items to ship back — just email or WhatsApp us
What Qualifies for a Return
You're eligible for a full refund or replacement within 90 days of purchase if any of the following apply:
- Your license key fails to activate on a genuine, supported copy of the software
- The product you received doesn't match what was described on the product page (e.g. wrong edition or platform)
- You purchased the wrong product by mistake and the key has not yet been activated
Because license keys are digital and single-use, a key that has already been successfully activated on a device is not eligible for a refund — only for a replacement if it later stops working through no fault of your own.
The Process, Step by Step
Requesting a return is simple and doesn't require sending anything back, since there's no physical product involved. Just reach out to our support team and we'll take it from there.
- 1Contact us first: Email Contact@rimorimo.com or message us on WhatsApp with your order number and a short description of the issue.
- 2We verify the key: Our team checks the license's activation status and confirms whether it's eligible for a refund or replacement, usually within a few hours.
- 3We resolve it: Once approved, we issue a replacement key or process your refund to the original payment method — there's nothing for you to ship back.
How Long Refunds Take
Approved refunds are processed back to your original payment method. Once processed on our end, most banks and card issuers show the refund within 5–10 business days, though this final step depends on your bank and is outside of our control.
The 5–10 business day figure above refers only to your bank's processing time after we approve and issue the refund — it is not a delay on our part. Our own review and approval step is completed within a few hours of your request.
When a Return Can't Be Offered
- The license key has already been successfully activated and is functioning correctly
- The request is made more than 90 days after the original purchase date
- The issue is caused by using the license on an unsupported or unofficial version of the software
If you're ever unsure whether your situation qualifies, contact us anyway — we review every request individually rather than applying a blanket rule.
Related Policy
All of our products are delivered instantly by email — there's no physical shipping involved. For full details on how delivery works, see our Shipping & Delivery Policy.
Need to Start a Return?
Reach out any time — we respond to every inquiry within a few hours, 24/7.