FAQ
Frequently Asked Questions.
Have a question? You're in the right place. Search below, jump to a category, or contact our team directly by email, phone, or WhatsApp — we're always happy to help.
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Delivery & Access
Delivery is instant. Your license key and activation instructions are sent by email to the address used at checkout as soon as your payment is confirmed. If it hasn't arrived, please check your spam/junk folder, then contact our support team with your order number and we'll resend it right away.
Your license key and activation instructions are sent directly to your email. You can also check your order status by entering your order number and email on our Track Order page.
Yes. Since every product is delivered by email, there's no shipping cost of any kind — no carrier fees, no freight charges, ever.
RIMORIMO LLC currently sells to customers in the United States. See our Shipping & Delivery Policy for full details.
Contact us immediately by email, phone, or WhatsApp with your order number. Since delivery is instant and automated, we can't guarantee redelivery to a different address once it's sent, but our support team is always happy to help sort out delivery issues.
Orders & Payments
We accept Visa, Mastercard, American Express, Discover, PayPal, and Google Pay. All transactions are secured with SSL encryption and processed through PCI-DSS-compliant payment gateways.
We don't currently offer financing or payment plans. All orders must be paid in full at checkout.
Yes. Our website is protected with SSL encryption and all payments are processed through PCI-DSS-compliant gateways. We never store your full card number on our servers.
Yes, any time before your license key has been delivered. Because delivery is automated and near-instant, contact us as soon as possible if you need to cancel. See our Cancellation Policy for full details.
Contact us immediately by email, phone, or WhatsApp and we'll do our best to accommodate changes before your license is sent.
Returns & Refunds
We offer a 90-day return policy on all licenses that haven't yet been activated. Contact us by email, phone, or WhatsApp to get started. For full details, visit our Returns & Refunds Policy.
No. There's nothing to ship back and we never charge restocking fees on any return.
Once your return is approved, we process the refund to your original payment method right away. Your bank or card issuer may take 5–10 business days to show it in your account — that final step is outside of our control.
Email us at Contact@rimorimo.com with your order number and the product you'd like instead. Our team will guide you through the process.
Email us with your order number and a description of the issue. We'll verify the key and either replace it or issue a refund under our Returns & Refunds Policy — whichever you prefer.
Licenses & Compatibility
Yes. RIMORIMO LLC is an authorized Microsoft software reseller, and every key is checked for authenticity before it's listed. See our Product Authenticity & Sourcing page for details.
It depends on the product. We carry both Windows and Mac editions of Microsoft Office, so check the product title and description before purchasing to confirm it matches your operating system.
Most of our licenses — like Office 2021 and 2024 — are lifetime, one-time purchases with no recurring fees. Where a product is subscription-based, that's stated clearly on the product page.
Activation limits are defined by Microsoft's own licensing terms for the product edition you purchase — check the product page for specifics before buying.
Yes, our support team is available 24/7 to help with activation or any questions about your order. Reach us anytime by email, phone, or WhatsApp.
Installation & Activation
Once you have your key, redemption is quick:
- Go to office.com/setup and sign in with (or create) a Microsoft account.
- Enter your license key exactly as it appears in your delivery email.
- Follow the on-screen prompts to download the Office installer for your device.
- Run the installer and sign in with the same Microsoft account to complete activation.
Open Settings > System > Activation, select "Change product key," and enter the key from your delivery email. Windows will verify and activate automatically. If you're upgrading from an existing Windows installation, save your work first — reach out if you'd like guidance before you start.
Take a screenshot of the exact error message (and any error code shown), then email it to us with your order number. Our support team will identify the cause and walk you through the fix or, if the key itself is affected, replace it under our Returns & Refunds Policy.
Yes. Both Windows and Office activation require an internet connection at least once, so Microsoft can verify the key. After that, the software runs normally offline.
This depends on the license type and Microsoft's own terms for that product edition — some editions allow reassignment to a new device, others don't. Contact us with your order number and we'll confirm what's allowed for your specific license.
Technical Support
Try clearing your browser cache and cookies, then reload the page. You can also try a different browser or device. If the issue persists, contact us with details about the problem.
Take a screenshot of the error and email it to us. Our team will investigate and resolve it as quickly as possible.
Still Have a Question?
Reach out any time — we respond to every inquiry within a few hours, 24/7.
Still Have a Question?
Email
Phone
WhatsApp
Support Hours
24/7, Every Day
Address
121 Kemper Dr, Nicholasville, KY 40356
Response time: within a few hours, 24/7 — every day of the week.